Stock and Customer Relations Manager

We are hiring !

Applications close on April 21, 2024.

Budgy Smuggler is on the path to global thigh liberation and we are looking to expand our team to tackle this great challenge.


We are looking for our new:

Stock and Customer Relations Manager

What can you expect from working at Budgy Smuggler?

We're all for a day on a super yacht, Friday afternoon beers and a summer pool party.

Plus, our boss said he will install a swimming pool on the roof of the Australian headquarters in 2026.

Check out our Instagram to get a glimpse of life at Budgy.


Stock & Customer Relations Manager:

We are looking for a motivated and customer-oriented individual to join our team as a Stock & Customer Relations Manager. As a key member of our customer service team, you will play a crucial role in ensuring our customers have a positive and memorable experience with Budgy Smuggler.


Fixed-term contract 35 hours/week from May 2, 2024 to September 15, 2024.



Manage and resolve customer service requests:

  • Provide effective and accurate responses to customer inquiries, demonstrating in-depth knowledge of Budgy Smuggler products and services.
  • Answer product or service questions, resolve technical issues, and provide ongoing technical support to customers.
  • Provide information on special offers, sell related products or services, and ensure a pleasant customer experience.
  • Handle customer complaints effectively, demonstrating strong customer service skills including active listening, clear communication and empathy.
  • Escalates complex issues to the appropriate internal team for resolution.

Live Customer Relations:

  • Actively implement, monitor and engage with customers through Live Chat across Budgy Smuggler locations, including international locations, with the goal of increasing customer conversion rate.
  • Suggest products or collections that customers might be looking for.
  • Provide direct links to suggested or desired landing pages.

Custom Swimsuit Inquiries:

  • Handle inquiries relating to custom swimwear orders, providing detailed information and advice to customers.
  • Collaborate with appropriate members of the design and production team to ensure proper processing and fulfillment of custom swimwear orders.

Respond to Customer Reviews:

  • Respond to product and/or company reviews written by customers on various platforms.
  • Manage negative reviews professionally, transforming potential dissatisfaction into positive experiences and minimizing damage to brand reputation.

Order processing :

  • Send customer orders placed on the website daily.
  • Effectively manage incoming orders, take care of cancellations, returns and exchanges to ensure a seamless transaction experience for the customer.

Stock management:

  • Daily reception of stock & storage in the warehouse.
  • Receiving and sending personalized orders.




  • Previous experience in customer service or inventory management.
  • Excellent written and oral communication skills
  • Mastery of platforms such as Shopify, Gorgias,, Meta, TikTok.
  • Fun personality and passionate about making people smile.
  • Strong communication skills and a quirky sense of humor.
  • Ability to quickly resolve problems.


  • Experience in swimwear/fashion, e-commerce.
  • Familiarity with internal customer service processes.
  • Love the Budgy Smuggler brand.


How to apply?

Submit a one-page cover letter and CV.

A cover letter containing information on the following points: Who are you? Why do you want to work at Budgy Smuggler? An overview of your availability for the next 6 months. A photo of you smuggling at some point would be welcome but is not required.

Please send it to:

Applications close on Friday April 21, so it is best to apply early.