We are recruiting!

Applications close on April 18, 2025.

Budgy Smuggler

  

We are looking for our new:

Stock and Customer Relations Manager

What can you expect while working at Budgy Smuggler?

We're fans of a day on a super yacht, a beer on Friday afternoon, and a pool party in the summer.

Check out our Instagram for a glimpse into life at Budgy.

 

Stock & Customer Relations Manager:

We are looking for a motivated and customer-focused individual to join our team as a Stock & Customer Relationship Manager. As a key member of our customer service team, you will play a crucial role in ensuring our customers have a positive and memorable experience with Budgy Smuggler.

Duration:

Fixed-term contract 35 hours/week from May 5, 2025 to September 26, 2025.

 

Responsibilities:

Manage and resolve customer service requests:

• Provide efficient and accurate responses to customer inquiries, demonstrating in-depth knowledge of Budgy Smuggler products and services.
• Answer product or service questions, resolve technical issues, and provide ongoing technical support to customers.
• Provide information about special offers, sell related products or services, and ensure the customer experience is enjoyable.
• Effectively handle customer complaints, demonstrating strong customer service skills, including active listening, clear communication and empathy.
• Escalate complex issues to the appropriate internal team for resolution.

Live Customer Relations:

• Implement, monitor and actively engage with customers via Live Chat on Budgy Smuggler sites, including international sites, with the aim of increasing customer conversion rates.
• Suggest products or collections that customers might be looking for.
• Provide direct links to suggested or desired landing pages.

Custom Swimwear Inquiries:

• Handle inquiries regarding custom swimwear orders, providing detailed information and advice to customers.
• Collaborate with relevant members of the design and production team to ensure proper processing and fulfillment of custom swimwear orders.

Responding to Customer Reviews:

• Respond to product and/or company reviews posted by customers on various platforms.
• Manage negative reviews professionally, turning potential dissatisfaction into positive experiences and minimizing damage to brand reputation.

Order processing:

• Send customer orders placed on the website daily.
• Efficiently manage incoming orders, handle cancellations, returns and exchanges to ensure a seamless transaction experience for the customer.

Stock Management:

• Daily reception of stock & storage in the warehouse.
• Reception and sending of personalized orders.

 

Experience:

Essential:

• Previous experience in customer service or inventory management.
• Excellent written and oral communication skills
• Proficiency in platforms such as Shopify, Gorgias, Monday.com, Meta, TikTok.
• Fun personality and passionate about making people smile.
• Strong communication skills and a quirky sense of humor.
• Ability to resolve problems quickly.

Preferable:

• Experience in swimwear/fashion, e-commerce.
• Familiarity with internal customer service processes.
• Love the Budgy Smuggler brand.

 

How to apply?

Submit a one-page cover letter and resume.

A cover letter containing information on the following points: Who are you? Why do you want to work at Budgy Smuggler? An overview of your availability for the next 6 months. A photo of you smuggling at some point would be appreciated but is not mandatory.

Please send it to: job@budgysmuggler.fr

Applications close on Friday, April 18th, so it's best to apply early.