Orders placed from 2pm on Friday will be dispatched the following Monday.

 

How long does it take for my order to arrive?

 

Metropolitan France :

1. La Poste Colissimo : 2-4 working days
2. Service Point Delivery Colissimo : 3-5 working days
3. Chronopost : 1-2 working days

 

 

Europe (excluding UK) : We currently have 2 delivery options:

1. La Poste Colissimo : 5-6 working days
2. Service Point Delivery Colissimo : 5-6 working days
3. Chronopost : 1-3 working days

 

Rest of the World and UK: Orders outside the EU usually arrive within 1-2 weeks.

 

Returns

 

Returns are free (Metropolitan France & Europe)

Budgy Smuggler is committed to providing the highest quality equipment. That's why we'll refund any purchase if you're not 100% satisfied. (Exception for MYSTERY BOX, CUSTOMIZATIONS, SECRET PRINTS and UNDERWEAR).

Please use our online returns service and fill in the form.

How can I return an item? (For example, to change the size or color)

 

The item must be unworn, in its original packaging with its product label and must not be damaged in any way. We cannot refund items that have been worn or damaged.

Items marked MYSTERY BOX, CUSTOMIZATIONS, SECRET PRINTS and UNDERWEAR are neither exchangeable nor refundable. 

 

What is the return deadline?

 

Within 30 days of receiving your item.

 

Who pays for the return?

 

We'll take care of the return postage. All you have to do is print out a returns label (provided on our returns form).  

 

What happens if I receive the wrong/faulty item?

 

Please send us an email at contact@budgysmuggler.fr and we will send you a new article so that you can smuggle as soon as possible.

 

How long does the return procedure take?

 

We will refund your order within one week of receiving your parcel. For any urgent requests, please email us. 

 

Budgy Smuggler France will deliver the items to the exact delivery address provided by you. Budgy Smuggler France cannot refund your purchase if you have provided us with an incorrect address. So please be very careful when filling in the delivery details.

If you did not collect your order from the Service Point Delivery in time and it has been returned to us, we can send the order to you again at your expense.

What if your return isn’t accepted?

If the item does not comply with our returns policy (stained, damaged, etc.), we may send it back to you, but at your own expense.

 

If you make a mistake when entering your details when ordering, please email us immediately at contact@budgysmuggler.fr so that we can modify them.

All prices listed on the site budgysmuggler.fr are expressed in Euros 

All prices listed on budgysmuggler.fr are expressed in euros.

All prices listed on the site budgysmuggler.com.au are expressed in Australian dollars.

 

Budgy Smuggler is 100% committed to its product and its customers. If you have any questions we will be happy to answer them anytime via contact@budgysmuggler.fr

 

Thank you for promoting and spreading the Australian way of life in France and across Europe!

 

Team Budgy Smuggler France 🇫🇷